Your satisfaction is our number one priority at Coverlet Heaven. 

We offer full refunds for all products under certain conditions. 

Exchange/refund is available only if the product is faulty or damaged. The item must be returned in the original condition of purchase with its packaging and posted within 30 days of receiving the item.

For all faulty or damaged goods, please contact us with details of damage or fault. Be sure to quote your order number and we will arrange a replacement or offer a full refund.

For a change of mind, if you have not opened the package, you may be eligible for a refund or exchange. Please contact us prior to returning the item/s.

Returned items must be returned in their original packaging and still be in an unused and saleable condition.

If an item is returned which has not been opened we offer a full refund or credit towards another item if you wish to exchange.

Refunds are issued via the original order payment method (PayPal, Credit Card or EFT). Refunds are processed only once the original goods have returned to our warehouse. Refund amounts are typically instantly approved and processed once submitted by the usual providers.